Help with the TapEP website and simulated research.

Questions about a purchase, cancellation or refund

TapEP has no live payment journeys or participating production merchants today. If you have a question about a real purchase made elsewhere, contact the seller or payment provider shown on your receipt or account statement. TapEP cannot access or resolve transactions that were not made through a future approved TapEP service.

Read our draft future-pilot refunds information to understand the responsibilities being considered for a possible later service.

Website and research support

For help with the website, research-waitlist form, accessibility, privacy or a facilitator-led simulated session, email support@tapep.co.uk. There are no genuine TapEP payment references or live payment statuses today.

Information that can help us respond

Where relevant, include your name, reply email and a short description of the website or research issue. For a simulated session, include only the fictional reference supplied by the facilitator. Do not send real merchant, order, payment or customer data.

Never send card numbers, card security codes, bank passwords, one-time security codes, identity documents or payment credentials by email or through a website form. If you believe a card or bank account may be at immediate risk, contact your bank or card issuer immediately using official contact details.

Policies and company information

See our Privacy Notice, Website Terms, draft future-pilot refunds information and proposed future pricing. The terms, refunds and pricing pages are working drafts pending professional review; none creates a live service or commercial commitment.